Shipping and Return Policy
Only merchandise purchased from us.sulwhasoo.com can be returned to us.sulwhasoo.com within 30 days of purchase. The merchandise must be in the original packaging unopened and unused for returns. If the merchandise was defective or damaged during shipment, you will receive a replacement. If a replacement is unavailable, you will receive a refund for the returned item via the original method of payment. Please note return shipping fees are at the customer's expense and are non-refundable.
How to Return
If you wish to return an item, please contact email@example.com. You will be provided with a return form that must be completed and RMA number to fulfill your request. Use the original packaging (if possible), include the return form and item(s) to be returned, and seal the package securely with tape. We recommend using protective packing materials to minimize any damage to the product(s). Remove any other labels from the package. For your protection and to ensure prompt delivery, we recommend that you send your return via UPS or insured Parcel Post and retain the receipt for your records. Sulwhasoo is not responsible for return postage, the cost of insurance, or lost or undelivered items.
Send the package to the following address:
1550 Magnolia Avenue
Corona, CA 92879
Processing time for returns is usually 7-10 business days from the time the return is received. We will refund the purchase price for the item(s) plus any tax paid, less any discounts, rebates, credits or refunds already given to you in connection with such products. The original shipping and handling charges, if any, will not be refunded. An email will be sent to confirm receipt and processing of your return or exchange request.
For any questions, please contact firstname.lastname@example.org. Business days are from Monday to Friday, excluding federal holidays within the United States.