Contact Us

By Email

We're here to help! Please email us at support@sulwhasoo.zendesk.com for any questions you might have. We will respond to your inquiry within 72 hours.

In observance of the end of year holidays, our customer service team will be closed on December 23rd, 26th, 30th,and January 2nd, 2023. 

Due to our annual inventory review, our warehouse will be closed from Wednesday, December 21, 2022, through Wednesday, December 28, 2022.

During this time, the warehouse will not be processing any new orders, cancellations, request for changes, or returns. Warehouse operations will resume on Thursday, December 29, 2022 and order processing may take 3-5 business days to complete once operations resume. Returns processing may take 10-15 business days to complete.

We thank you for your understanding and apologize for any inconvenience

By  Chat

Get instant help or advice from our Beauty Concierge Consultants. Discuss your skincare needs or get a personalized consultation. Monday - Friday: 12pm-8pm EST.

Please note, our Beauty Concierge service will be closed on December 25th, 2022 and January 1st, 2023