Shipping & Return Policy
All of us at Sulwhasoo are committed to bringing you the most innovative products of the highest quality. We know that what matters to you is great products combined with truly attentive service.
If you have any concerns about a Sulwhasoo product, a missing or damaged order, or your experience, we welcome you to contact us.
We’re in the office Monday - Friday 9:00 AM - 5:00 PM EST. You can send us an email any time or reach out through the “Contact Us" page. To expedite your request, please share your order confirmation number, if available. We do get busy from time to time, but we always strive to get back to you within 2 business days!
WHEN TO EXPECT YOUR ORDER
Please allow 1-2 business days for processing of your online order. If your order is placed after 10 AM EST, it will be shipped to you the following business day. Once your order is shipped, tracking information will be emailed to the email address you provided us at checkout.
Please note: During peak holiday times, we may need an extra business day to send your tracking information and to ship your order.
OUR RETURN POLICY
We are happy to accept merchandise purchased from our web site at Sulwhasoo.com within 60 days of purchase. Return labels will be provided for $5 fee and can be generated: https://returns.narvar.com/sulwhasoo/returns
If possible, please return products in their original packaging, along with your order information – found on either your original online receipt or the invoice that arrived with your package.
If your Sulwhasoo product is defective or was damaged during shipment, please accept our apologies. We are happy to issue a refund upon receipt of the returned item with a credit made to your original method of payment.
If your Sulwhasoo products were purchased from a third-party retailer, we respectfully request that they be returned to the point of sale.
Please note: Sulwhasoo offers complimentary standard shipping on all orders. Thus, we are unable to refund return shipping fees.
HOW TO RETURN AN ORDER
If you wish to return a Sulwhasoo product purchased from our web site at sulwhasoo.com.
1) go to: https://returns.narvar.com/sulwhasoo/returns
2) Enter your order information to get started. Remove any leading zeros and the A (if applicable) at the end of your order number.
3) Print out label with Brand Logo front facing the box
4) Once we receive the products, a refund will be triggered within 3-4 days.
Please use the original packaging, if possible.
Kindly include the return form and item(s) to be returned in a sealed package. We recommend using protective packing materials to minimize any damage to the product(s). Please remove any other labels from the package.
For your protection, and to ensure prompt delivery, we recommend that you send your return via UPS or insured USPS Parcel Post and retain the receipt for your records.
Please note: Neither Sulwhasoo nor our parent company, AMOREPACIFIC, are responsible for return postage, the cost of insurance, or lost or undelivered items.
Please mail your package to the following address:
AmorePacific US, Inc.
3300 East Birch Street
Brea, CA 92821
WHEN YOU CAN EXPECT TO RECEIVE A REFUND
Processing time for returns is usually 7-14 business days from the time the returned package is received by us.
Upon receipt of your return shipment, we will send you an email confirmation to let you know we’ve received your package and are processing your refund.
We are happy to refund the purchase price for the item(s) – plus any taxes paid, less any discounts, rebates, credits or refunds already provided in connection with the purchase. The original shipping and handling charges, if any, cannot be refunded.
Again, we welcome you to contact us at any time at firstname.lastname@example.org
Your friends at Sulwhasoo