How it works
Subscribe to your favorite products and have them auto-delivered at your convenience!
Only items where the Subscription option is available will qualify for subscription benefits. You must be logged into a Sulwhasoo.com account to submit a subscription order. Your credit/debit card details will be saved for future processing. Your enrollment in the subscription option will automatically renew at the applicable purchase price+ tax every 30, 60, 90, or 120 days and will continue until and unless you cancel. Cancel at any time prior to the next renewal date. By placing your initial subscription order you are authorizing Sulwhasoo to charge your chosen payment method for future orders at the frequency you have selected.
When you purchase product(s) and enroll in a subscription, you are signing up for continuous shipments of such product(s). You may select how often you would like your product(s) delivered to you (every 30, 60, 90,120 days). On all subscription orders (initial and subsequent), you will receive 25 bonus points 10% off for each subscribed product within your order, as well as free UPS Ground Shipping. If your order contains a mixture of subscription product(s) and one-time delivery products, only the subscription product(s) will qualify for the 10% off.
It’s easy to edit your subscription! You can manage or make changes to your subscriptions at any time, by logging into your account, clicking “Manage Subscriptions” and following the prompts (e.g., view the status of your subscriptions, add or reactivate a subscription). Any changes you make will be reflected in your next shipment, except for changes initiated while an order is in process (i.e., your payment has been charged but you have not yet received your shipment), in which case they will be reflected after the current order has been completed.
If you need a break, you can log into your membership and skip a shipment! This means you are still an active subscriber but will not be billed for your next shipment as long as you make the changes before you’re of your next upcoming shipment. However, you will continue to be billed on the next subscription shipment per your subscription period.
You may cancel your subscription at any time. To cancel, log in to your account, click the “Manage Subscriptions” tab, then click “cancel.” You may also cancel by contacting Sulwhasoo customer service at support@Sulwhasoo.zendesk.com. If you cancel before the next recurring payment is charged, then your subscription will terminate automatically and we will not charge your payment provider for any subsequent subscription period. If you cancel while an order is in process (i.e., your
payment has been charged but you have not yet received your shipment), we will continue to process your order; your subscription will terminate automatically after the last order is shipped. If you are experiencing any problems will your cancellation, please let us know. We are here to assist you!
It is very important to make sure to cancel your subscription before the next order date if you do not want to continue with your subscription. Subscription orders are Final Sale and we are unable to refund paid subscriptions, unless they are damaged or defective upon arrival. Please see our Return Policy for more information.
Your subscription automatically recur every 30, 60, 90, or 120 days depending on your selected subscription period. Your first charge will occur when you place your first order. When a subscription is set to renew, our payment system automatically re-bills and charges you to extend the subscription for subsequent terms until and unless you cancel. If the charge is not successful, you will need to log into your account to update your saved credit card information for your shipment to be processed.
Once your order has been processed and packed by our warehouse, a UPS tracking number will be emailed to you. You can use this number to track your order’s progress.
Changes to your shipping information can be made by logging into your account and clicking ‘Manage Subscriptions’. Please note any changes will apply to the upcoming order. Once your recurring order is charged, we are unable to make any changes.
There are no returns, exchanges, or refunds given on subscriptions unless they are damaged or defective upon arrival. All subscription orders are final and refunds are not given for “incorrect choices”, “change of mind” purchases, or “exchanges”.
Yes, we’ll send you an email 3 days before your next shipment is charged to the credit card on file.
Gift with purchase promotions may apply to orders with subscription items on the initial order only. Discount promotions will not be applied to subscription items. Sulwhasoo may, in its sole discretion, change the ability to combine Auto-Replenish items with other promotions without notice.
*Your enrollment in the subscription option will automatically renew at the applicable purchase price + tax every 30, 60, 90, or 120 days and will continue until and unless you cancel. Cancel anytime prior to the next renewal date. Sulwhasoo, in its sole discretion may alter, limit, or modify the subscription rules, regulations, benefits, eligibility, or any other feature of subscription. Sulwhasoo may terminate subscription at any time at its sole discretion,
without prior notice.
*Points have no cash value (not redeemable for cash or cash equivalent), and may only be redeemed for discounts on Sulwhasoo products purchased online or for certain promotional goods listed on our membership rewards page. Points will automatically expire if no purchases made on Treasured Rewards account for a 12-month period following last purchase date. See Loyalty Program “Treasured Rewards” Terms here.