Refund policy

We are happy to accept merchandise purchased from our web site at us.sulwhasoo.com within 45 days of purchase.

For returned products that comply with this Return Policy, we will refund the actual purchase price for the product(s) plus any tax paid, after deducting any discounts, rebates, credits or refunds already issued and the prepaid return label fee (as applicable). The original shipping and handling charges, if any, will not be refunded.  Any Sulwhasoo loyalty points earned and associated with the returned product(s) will be deducted from your Treasured Rewards account.

Once the returned products arrive at our distribution center, we will inspect the products and process the refund within 15 business days.  Refunds are credited to the original form of payment used when the order was placed on us.sulwhasoo.com. 

How to Return an Order:

Please take the time to carefully package your returns along with the original packaging and receipt/invoice.  You are responsible for all shipping and handling charges for returned products, and to ensure that the returned products are in good condition.

We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective product) so please reach out to Customer Service.

There are two options for you to ship your returns:

With a prepaid return label (preferred option):

Return labels will be provided for $5 fee and can be generated at: https://swsus.aftership.com/returns. Just print your label, affix it on your return package, and drop it off at a UPS store at your convenience. The $5 price for the label will be deducted from the refund issued for the return of your new or used products.

Without a prepaid return label:

To return products without a prepaid return label, please contact Customer Service at sulwhasoo@apus.amorepacific.com with your order number and specify which product(s) you would like to return.

You will receive a return confirmation email from Customer Service within 5 business days if your products are eligible for return.  Please print a copy of the return confirmation email, and include it in your return package along with the invoice associated with the product(s) being returned. 

Finally, safely pack your item(s) and ship your return package to the following address:

AMOREPACIFIC US, Inc.
Sulwhasoo Online
3300 East Birch Street
Brea, CA 92821

Note: We cannot process returns without both the invoice and return confirmation email included in the return package.

We do not take title to returned products until the item arrives at our distribution center, so we recommend that you insure your shipment against loss or damage and that you use a carrier that can provide you with proof of delivery for your protection.

Note: We will dispose of any incorrect/mistaken returns, or returned products that do not comply with this Return Policy (e.g., products that are less than half full or missing any set components).  No compensation will be provided for any disposed products.

If you wish to return a Sulwhasoo product purchased from our web site at sulwhasoo.com , please contact us at sulwhasoo@apus.amorepacific.com. We will process your request and provide you with a return form that we will ask you complete and include with your return.

Please use the original packaging, if possible.

Kindly include the return form and item(s) to be returned in a sealed package. We recommend using protective packing materials to minimize any damage to the product(s). Please remove any other labels from the package.

For your protection, and to ensure prompt delivery, we recommend that you send your return via UPS or insured USPS Parcel Post and retain the receipt for your records.

Please note: Neither Sulwhasoo nor our parent company, AMOREPACIFIC, are responsible for return postage, the cost of insurance, or lost or undelivered items.

Please mail your package to the following address:
AmorePacific US, Inc.
Sulwhasoo Online
3300 East Birch Street
Brea, CA 92821

When You Can Expect a Refund:

Upon receipt of your return shipment, we will send you an email confirmation to let you know we’ve received your package and are processing your refund.

We are happy to refund the purchase price for the item(s) – plus any taxes paid, less any discounts, rebates, credits or refunds already provided in connection with the purchase. The original shipping and handling charges, if any, cannot be refunded.

Again, we welcome you to contact us at any time at sulwhasoo@apus.amorepacific.com